kiwPrivacy Policy
This page describes what we collect when you use kiw and how we keep that data protected. We operate an online entertainment platform available where local law permits, serving users across supported regions including Jakarta, Surabaya, Bandung, and Medan. When you open an account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or place a bet on Liga 1 or a live roulette session, you share information with us. We take that responsibility seriously.
Our privacy policy explains what personal data we collect, why we collect it, how we use it, and who we share it with. We also describe your rights — including how to access your data, request corrections, or ask us to delete information. We're transparent about our practices because we believe you deserve to know exactly how your information is handled on kiw.
If you have questions about this policy or how we handle your data, our support team is available in Indonesian and English to help clarify.
What data we collect on kiw
We collect different types of information depending on how you use kiw. When you register, we ask for your name, date of birth, phone number, and email address. Before your first withdrawal, we require a valid ID document — a KTP, passport, or driver's license — so we can verify your identity and comply with local regulations.
When you deposit or withdraw, we collect payment information: the amount, the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank details), and transaction timestamps. We don't store your full payment card or wallet credentials — payment processors handle that securely on their own systems.
When you use kiw, we collect activity data: which games you play, how long you play, your bets and results, your account balance, and your login history. We also collect technical information: your device type, browser, IP address, and the pages you visit. This helps us detect fraud, improve our platform, and provide support.
We do not collect more than we need
We ask only for information required to verify your identity, process your payments, and operate kiw securely. We don't ask for your mother's maiden name, your social security number, or other unnecessary details.
How we use your data on kiw
We use your personal data for several purposes. First, we verify your identity and comply with local regulations — this is why we ask for your ID before your first withdrawal. Second, we process your deposits and withdrawals — your payment information goes to our payment processors so they can move money between your wallet and kiw. Third, we operate kiw securely — we monitor for fraud, detect suspicious activity, and protect your account from unauthorized access.
Fourth, we provide customer support. If you contact us with a question or complaint, we use your account information to help resolve it. Fifth, we improve kiw. We analyze how users interact with our platform, which games are popular, and where we can make the experience smoother. Sixth, we comply with legal obligations — if a court orders us to disclose information, or if we have reasonable grounds to suspect illegal activity, we may share your data with authorities.
We do not use your data for marketing purposes without your consent. We do not sell your data to third parties. We do not use your data to build profiles for discrimination or manipulation.
Who we share your data with
We share your data only when necessary. Our payment processors (the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive your payment information so they can process deposits and withdrawals. Our hosting provider stores our servers and databases, so they have access to our systems — but they're contractually bound to keep your data confidential.
We may share data with law enforcement or regulatory authorities if required by law or if we have reasonable grounds to suspect illegal activity. We may also share anonymized, aggregated data (such as "many active users placed bets on Liga 1 this week") with analytics partners to understand platform trends — but this data cannot identify you.
Our servers may sit outside your jurisdiction. Your data may be processed in countries with different privacy laws. By using kiw, you consent to this international data transfer. We undertake to protect your data regardless of where it's stored.
Your rights regarding your data
You have the right to access your personal data. You can request a copy of all information we hold about you by contacting our support team. We'll provide it in a standard format within 30 days.
You have the right to correct inaccurate data. If your name, phone number, or other details are wrong, contact us and we'll update them.
You have the right to request deletion of your data, subject to legal obligations. If you want us to delete your account and associated information, we can do that — but we may retain some data for legal compliance or fraud prevention.
You have the right to object to certain uses of your data. If you don't want us to use your information for analytics or improvement purposes, let us know and we'll respect that choice.
Cookies and tracking on kiw
We use cookies — small files stored on your device — to remember your login, keep you signed in, and track your preferences. These are necessary for kiw to function. We also use analytics cookies to understand how users interact with our platform, which helps us improve the experience.
You can disable cookies in your browser settings, but this may affect kiw's functionality. We don't use cookies to track you across other websites or to build profiles for advertising.
Data retention and security
We keep your personal data for as long as your account is active, plus a reasonable period afterward for legal compliance and fraud prevention. We use encryption, secure servers, and access controls to protect your data from unauthorized access, alteration, or loss.
However, no system is perfectly secure. If we discover a data breach, we'll notify you and relevant authorities as required by law. We undertake to investigate breaches promptly and take corrective action.
Changes to this privacy policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. If we make material changes, we'll notify you via email or in-app notification before the changes take effect. Your continued use of kiw after changes take effect constitutes acceptance of the updated policy.
Contact us about your privacy
If you have questions about this privacy policy, want to exercise your rights, or have a privacy concern, contact our support team. We're available in Indonesian and English and aim to respond within one business day. We take privacy seriously and are committed to resolving any issues you raise.
Our services are available only where local law permits. We comply with the privacy laws of the jurisdictions in which we operate. If you're in a jurisdiction with specific privacy rights — such as the right to be forgotten or data portability — we respect those rights to the extent applicable.